FAQ Page
I have not received a response to my email and it has been 24 hours. Why?
Please note that many e-mail accounts do not recognize our e-mail address and mark us as "Spam". Because of this our e-mails may be sent into your "Spam" or "Junk" box. We ask that you please check your "Spam"/"Junk" box to see if our reply has been placed there. Also, please check to ensure that we are in your address book so that our e-mails are not blocked. Some known email accounts where this problem has occurred are: Yahoo, AOL, Gmail and Hotmail.
How do I order?
If this is your first time buying something, or if you're sending a gift to a friend, you'll want to place items in your shopping cart and proceed to checkout through our order form. If you don't have a Visa or Mastercard, you can Mail in a Check or Money Order.
Can I order by Phone ?
No, there is no Phone order service. All orders have to be made via the website.
How can I pay? Is it safe to use my credit card?
All prices in our store are listed in US dollars. We currently accept VISA and Mastercard through a completely 100% Secure Payment Page and your Credit Card information is never shared.
Do you accept paypal ?
NO I dont, Paypal is to high in Fees.
During checkout, you ask for my CVV number; what is that?
The CVV number is the three digit code that is printed on your signature strip following your credit card number. We ask for it as a security feature. It helps us ensure that the person placing an order is the actual credit card holder.
How much is Shipping?
Shipping charges will be calculated during CHECKOUT. Shipping charges depend on various factors (Shipping Zip Code, Weight of Items etc.)
How long will it take to get what I order?
All orders are shipped via the Postal Service and take 4-8 days to arrive at your US Address. International Order can take up to 30 Days to arrive.
Do you offer Overnight/Express shipping?
Unfortunately, we do not offer Overnight or Express Shipping.
Do you ship outside of the USA?
Absolutely! We currently ship to over 100 Countries Worldwide including , Canada, UK, Australia.
What about your returns policy?
Any Defective Disc will be Exchanged for the same if reported within 30 days of purchase date.
Refunds will be issued only on unopened packages. Videos/DVD's that have been opened are NOT refundable. We exchange for those only for the same title ones.
How do I contact Customer Service?
If you didn't find the answer to your question on this page, please send as an e-mail and explain what the problem is.
Why should I buy from you?
The answer is simple... We have the Movies Collectors Want - The Best Quality and Prices. We have Movies form around the world. From the United Kingdom, Germany, France, Italy, Russia, Spain and more.
Is my order SECURE?
Yes it is. When placing an order, We use Secure Socket Layer (SSL) underneath HTTP, providing an encrypted channel and server authentication, so that all such information is transmitted through a secured server connection. Before your order is processed online, your browser will make a confirmed identification that the transmission of all data is being made between your computer and with us. While on a secure page, such as our order form, the lock icon on the bottoms of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked or open, when you are just "surfing." You can learn more about SSL at http://www.ssl.com/
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